Viasat — Frequently Asked Questions

Viasat offers a 30-day money-back guarantee on new residential service. If you're not satisfied within the first 30 days, you can cancel and receive a refund. Call us for full terms and conditions.

Viasat's unlimited plans include unlimited data, but speeds may be temporarily reduced during peak hours when the network is busy. This is called network management and is common with all satellite providers.

Viasat plans range from 12 Mbps to 100 Mbps depending on your plan and location. The ViaSat-3 satellite provides improved capacity in many areas. Call us to find out what speeds are available at your address.

Yes. Viasat is available across all 50 states via satellite, including remote rural areas, mountains, and locations where no cable or fiber provider serves. If you can see the southern sky, Viasat can likely reach you.

Yes. Viasat offers voice service bundles in select areas. Bundling internet and phone service can save you money and simplify your billing. Ask our specialists about bundle availability when you call.

Viasat requires professional installation by a certified technician. The technician mounts a satellite dish at your home and sets up your equipment. Most installations take 2–3 hours.

Viasat's latency is higher than cable or fiber due to the distance signals travel to geostationary satellites. While casual gaming is possible, competitive online gaming may be affected. For gaming, we recommend Starlink if available in your area.

On the Essentials plan with a 40 GB allowance, once you use your data your speeds will be reduced for the remainder of the billing cycle. Unlimited plans avoid this issue.