WOW! Internet — Frequently Asked Questions
Answers to the most common questions about WOW! Internet service, pricing, installation, and more.
Common WOW! Internet Questions
Can't find what you're looking for? Call us at 888-389-0036 and a specialist will answer any question about WOW! Internet service in seconds.
Is WOW! Internet available in my area?
WOW! serves select markets across the US including parts of Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee. Call us to check if WOW! is available at your specific address.
Does WOW! have data caps?
No. All WOW! internet plans include truly unlimited data. You will never be charged overage fees or have your speeds throttled due to data usage.
Does WOW! require an annual contract?
No. All WOW! plans are month-to-month. There is no annual contract and no early termination fee. You can cancel at any time.
What are the upload speeds on WOW! plans?
WOW!'s gigabit plans offer symmetrical upload and download speeds. The 200 and 500 Mbps plans have upload speeds of 10–50 Mbps. The 1 Gig and 2.5 Gig plans offer matching upload speeds.
Does WOW! price ever increase?
WOW! does not raise prices after a promotional period — unlike many cable providers. The price you sign up for is the price you pay going forward.
How is WOW! internet installed?
WOW! offers free self-installation. A kit is shipped to your home with instructions and a step-by-step app guide. Most customers are online in under 30 minutes. Professional installation is also available if preferred.
Can I use my own router with WOW!?
Yes. WOW! supports customer-owned routers and modems (subject to compatibility). Using your own equipment can save you the monthly equipment rental fee.
How does WOW! compare to other cable providers?
WOW! consistently ranks among the top cable ISPs for customer satisfaction, primarily because of its no-contract policy, transparent pricing, and no data caps. It is often cheaper than Comcast or Charter in markets where it competes.
Still Have Questions?
Our WOW! Internet specialists are available 7 days a week, 7AM to 11PM EST. Call 888-389-0036 for instant, personalized answers about service at your address.
Quick WOW! Internet Facts
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Starting Price
Plans from $29/mo. Exact pricing depends on plan selection and location.
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Max Speed
Up to 2.5 Gbps depending on plan and availability at your address.
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Coverage
Select markets. Call us to confirm availability at your specific address.
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Contract
No annual contract. Full terms confirmed at time of order.